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Frequently asked questions
General
A: At Auryx, we pride ourselves on providing efficient and timely service to our customers. Once you place an order, it will take 1-2 business days for processing. After processing, the shipping time will range from 5-7 business days, depending on your location. This ensures that you receive your stylish and high-quality clothing promptly, allowing you to enjoy fashion that truly speaks your language.
A: At Auryx, we strive to ensure our customers are completely satisfied with their purchases. You have 30 days from the time an item is delivered to return it. Please note, items on sale or clearance are not eligible for returns or credits. For a full refund, items must be unopened and in their original packaging. Opened items will receive a credit of 50% off your next purchase. This policy helps us maintain the high quality and integrity of our products. If you have any further questions, please feel free to contact our customer service team.
A: At Auryx, we understand the importance of knowing where your purchase is at all times. Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the courier's tracking page. Simply click on the link or enter the tracking number on the courier's official website to get real-time updates on the location and status of your shipment. If you encounter any issues or need further assistance, our customer service team is always ready to help. You can reach us via email at Auryxwears25@gmail.com or call and leave a voicemail at (838) 200-3128. Enjoy shopping with Auryx, where we encourage you to be unapologetically you.
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